GlobalData Conferences Presents: Faster Forward: Digital Consumer Services to 2025

Monday, 31st Jan 2022 at 13:30 GMT / 08:30 EST


COVID-19 has served to super-charge Telecommunication Service Providers’ consumer digitalization ambitions, with a ‘faster forward’ dynamic. Unquestionably impactful for the future shape of the telecoms business, how can firms tap into the ‘The Digital Consumer’, and how can they do it sustainably?

This three-hour virtual conference will examine both the opportunities and challenges ahead, with dedicated sessions to determine the future form of customer experience and engagement interfaces, potential strategies positioning digital as a conduit to sustainable service provision, the future of convergence and operational disruption ahead.

Joining will also be a panel of leading tech and telecom executives, debating the shape of 2025 digital consumer services.

Aimed at Tech and Telecom strategic thinkers and those keen to understand global trends and industry themes, our virtual conference will help you to:

  • Discover the most important strategic considerations your company needs to explore
  • Understand the future direction of consumer services in the post COVID-19 digital era
  • Gain insight into the future direction of service convergence, sustainability and operational disruption
  • Gain insight from underlying ‘alternative’ data from patents to company filings and hiring to understand which players are already ahead on targeting the latest themes
  • Understand the challenges and objectives of future innovation to target these themes

Intended Audience:

  • Brand & Product Managers
  • Insight and Research Managers and Directors
  • Customer Experience Directors
  • Sustainability and ESG Directors
  • Convergence Strategy Directors
  • Tech and Telecom Strategy Planners and Directors
  • Global & Regional Marketing Directors

Sectors Covered:

  • Consumer Digitalization and the Digital Customer Experience
  • Sustainability and the Digital Consumer
  • The Impact of Digital on the Evolving Convergence Services Market
  • Digital and Operational Disruption



Welcome & Introduction – 15 mins

Kicking off our conference, Jeremiah Caron, GlobalData’s Global Head of Research & Analysis for the Technology Group, will be surveying the impact that the global pandemic has had on the telecoms landscape, giving a brief taster of how the market has set the accelerated trajectory towards consumer digitalization.

Forecasts & Prospects – 90 mins

For the next segment of this virtual experience, our analysts will be taking you through the parallel strands of consumer, market, and operational development that you’ll need to get a handle on as the digital consumer service landscape shapes up in the next five years.

Together we’ll be looking at:

  • The Digital Consumer – led by Emma Mohr-McClune, Service Director for Consumer Services, Platforms & Devices
  • Digital Consumer Services and Sustainability – Also led by Emma Mohr-McClune
  • How Digital Acceleration is set to Open Up New Convergence Service Opportunities – led by Natasha Rybak, Principal Analyst for Consumer Services, Platforms & Devices
  • Digital Operational Disruption – led by Houda Bostanji, EMEA Director for Telecoms

To end this wide-ranging exploration of future development, Jeremiah will be leading a Q&A session, where our in-house experts will be fielding any questions from the audience on the must-know trends and opportunities discussed.

Thematic Analysis – 30 mins

In this section of our conference, David George from the GlobalData Thematic Analysis team will be taking you through the alternative datasets which lay brimming with market information to those with the power to see it. From patents, to company filings and M&A deals, unpick the themes set to cause a major splash in telecoms.

David will also be identifying which players are tapping into these wave-making themes with success, and who isn’t – listing the winners and losers in this exciting space, as well as any key plays being made.

Industry Roundtable: The Shape of Digital Consumer Services 2025 – 30 mins

In our industry roundtable segment, we will bring together Gil Rosen, Chief Marketing Officer at Amdocs, alongside AT&Ts Chief Customer Experience Officer, Melissa Arnoldi, and Telefonica’s ESG Development & Impact Director, Catherine Bohill, to discuss the shape of tomorrow’s digital consumer Telco services, and the key bottlenecks and challenges ahead. Where is the alignment between ESG and the customer experience, and what do global Telcos need to do to turn a 5G profit by 2025?

Conclusions & Q&A – 15 mins

In this, our final segment, our host of analysts will be drawing together their research on the future state of the telecoms services market to come to a series of actionable conclusions that will arm your business for the future trajectory of the sector.

Here we’ll also have the exclusive chance to field questions to our market-leading analysts and industry thought leaders as we open the field to questions from the audience.



Jeremiah (Jerry) Caron, Global Head of Research & Analysis – Technology Group

Jeremiah Caron brings more than 25 years of experience to GlobalData, as a market watcher and influential voice in the telecommunications and information technology industries. As Senior Vice President of Analysis, Jeremiah is responsible for the overall management and content direction for the company’s portfolio of telecom and IT market intelligence, insight and advisory services.

Emma Mohr-McClune, Service Director, Consumer Services, Platforms & Devices – Technology Group 

With over 20 years’ experience in her field, Emma leads the Consumer Services, Platforms and Devices team within GlobalData. Her team’s research focus spans everything from the evolution of B2C carrier and OTT strategy, to go-to-market competitive intelligence and best practice. Emma also leads the company’s Innovation IMPACT service and the Pricing & Promotions practice.

Joel Cooper, Senior Director, Market Data and Intelligence – Technology Group

Joel Cooper has 21 years’ TMT strategy and marketing experience and manages GlobalData’s telecom market data and intelligence practice. He is also responsible for managing consultancy engagements, developing client relationships, and providing thought leadership on growth opportunities.

Natasha Rybak, Principal Analyst, Consumer Services, Platforms & Devices – Technology Group

Natasha has 20 years’ experience in telecommunications industry analysis, spanning the consumer, enterprise and wholesale segments.  In her current role as Principal Analyst for the Consumer Services team her areas of expertise include telco fixed-mobile convergence, content strategies, commerce deployments, innovation, portfolio modelling and go-to-market positioning.

Houda Bostanji, EMEA Director, Telecoms – Technology Group

Houda leads GlobalData’s EMEA telecom market data and intelligence services, where she also manages the region’s custom research and consulting engagements. Through syndicated research and consulting projects for the region, including guidance on competitive dynamics, growth areas and go-to-market strategies, she provides strategic insight to some of the biggest players in EMEA.

David George, Services Director, Thematic Research

David is an experienced equity analyst from the investment banking sector, from where he has studied the TMT space for over 25 years. As Services Director in the Thematic Research team, David plays a lead role in the delivery of custom research and advisory work, where he leverages his expertise in global financial markets, regulatory, and policy landscapes to provide strategic insight for GlobalData’s clients.

Saeed Yassin, Senior Customer Success Executive, GlobalData

Saeed Yassin has been with GlobalData for the last 2.5 years managing top tier TMT clients as a Customer Success Manager within the EMEA team, where he brings a wealth of knowledge on how to get the best out of the Technology Intelligence Centre.

Gil Rosen, Chief Marketing Officer and Division President,Amdocs:Next

Gil Rosen is chief marketing officer, responsible for developing Amdocs’ vision, delivering strategic insight to customers, and leading the company’s go-to-market activities. He heads a team of global marketing professionals and is a member of the company’s executive management team. Gil also leads Amdocs:next, responsible for cultivating and incubating future growth engines and disruptive technologies, including IoT and the AI-powered home broadband experience.
Prior to this, Gil serviced as the chief marketing & innovation officer at Bezeq, Israel’s largest telecommunications provider. Here, he significantly accelerated Bezeq’s drive towards digitization and market leadership in the IoT domain with the launch of Bezeq’s “Smart Strategy”, including a Smart City, Smart Business and Smart Home offering. Before Bezeq, Gil was vice president, New Media at Deutsche Telekom, responsible for the development of the cloud set-top box concept, the Tolino Tab, and was the founder and business leader of Deutsche Telekom’s first fully digitized cloud-based communication provider, IMMMR.
In a previous tenure at Amdocs, Gil was VP of innovation & digital services and the founder and head of the AT&T Foundry in Israel. In this role, Gil was responsible for the setup of a new innovation center and the creation of a hybrid R&D and partnership model that led to the launch of successful innovation projects for AT&T.
Gil holds a BA in business administration from IDC University, Israel.

Catherine Bohill, ESG Development & Impact Director

With over 25 years of experience in the Telco World, Catherine has spent 20 of those with Telefonica working in M&A, Wholesale, Spectrum and most recently within the sustainability team. Before joining Telefonica, Catherine worked for Daimler Chrysler in Germany and Holland and with the World Bank in Washington DC. She also spent a sabbatical year lecturing at the University of Havana and writing for the Timeout travel guidebook in Cuba. Catherine has a BA in European Business and a Diplom Betriebswirt (ESB Reutlingen FH) and a Masters in Finance from the Instituto de Empresa – graduating first in her class. Catherine speaks English, German and Spanish – all with an Irish accent!